TERMS & CONDITIONS
This site is operated by the John Collins Watch co. (ABN: ). The terms "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on
The content of the pages of this website are for your general information and use only. They are subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains content and material which is owned by us. Copyright and other intellectual property rights protect them. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks, product names and company names or logos featured on this website are the property of their owners.
Reproduction is prohibited. Unauthorised use of this website may give rise to a claim for damages. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Liability for defect
If your goods are damaged or lost in transit please contact our customer service team within 21 days of ordering ( ). If the goods are lost or damaged when returning the product unfortunately the customer is liable.
It is possible to cancel an order prior to it being sent. Cancellation is not valid until the customer has confirmed with us by email and this email has been acknowledged by John Collins ( ). Where stock may be unavailable we reserve the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If we receive a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.
Any complaints should be made to our customer service team via email or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by John Collins on receipt