TERMS & CONDITIONS 

 

 

Welcome to the John Collins Watch co. By continuing to browse and make use of this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs our relationship with you in relation to this website. Continued use of this site constitutes acceptance of the Terms of Service. If you do not agree with these policies, please do not use our website. We'd be happy to do business with you over the phone.

Privacy Policy 
 

 

At John Collins we are committed to protecting your privacy and creating a rewarding online experience. Our privacy policy outlined below fully complies with the Privacy Act 1988.

 

When browsing or shopping on our site we may collect personal information you provide us when placing and order as well as data collected by cookies. This information could be your name, address, contact information etc. All information provided when placing and order will be used for billing purposes only and to complete the order. The cookies we use may collect session information such as pages viewed, session duration, transactions made and demographics such as origin, gender and age and may be shared with our close partners for analytical purposes. No personal information will be passed forward, traded or published beyond our organization and our trusted partners and the type of personal information collected will be directly related to the purpose it has been collected for and only the information required will be collected. We reserve the right to modify this privacy policy from time to time so please review it regularly.

Terms of Use
 

 

This site is operated by the John Collins Watch co. (ABN: ). The terms "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.johncollinswatch.com

 

The use of this website is subject to the following terms of use:

 

The content of the pages of this website are for your general information and use only. They are subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

This website contains content and material which is owned by us. Copyright and other intellectual property rights protect them. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks, product names and company names or logos featured on this website are the property of their owners.

Reproduction is prohibited. Unauthorised use of this website may give rise to a claim for damages. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Products

 

The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

 

Liability for defect

 

If your goods are damaged or lost in transit please contact our customer service team within 21 days of ordering ( enquire@johncollins.co). If the goods are lost or damaged when returning the product unfortunately the customer is liable.

 

Cancellations

 

It is possible to cancel an order prior to it being sent. Cancellation is not valid until the customer has confirmed with us by email and this email has been acknowledged by John Collins (enquire@johncollins.co ). Where stock may be unavailable we reserve the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If we receive a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

 

Complaints Procedure

 

Any complaints should be made to our customer service team via email enquire@johncollins.com or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by John Collins on receipt 

© 2017 JOHN COLLINS WATCH CO. ALL RIGHTS RESERVED.

TERMS // PRIVACY